COURSE POLICY

THIS POLICY APPLIES TO ALL HOI TATTOO TRAINING

ATTENDANCE

We emphasize regular attendance as it's crucial for maximizing the learning experience. Students are expected to be responsible for their attendance. If unforeseen circumstances prevent you from attending, please find a replacement for your seat, ensuring that you and another interested student don't miss the opportunity for learning.

CANCELLATION, RESCHEDULING, AND PAYMENTS

Non-Refundable Deposit

  • All course enrollments require a deposit upon registration. This deposit is fully non-refundable under any circumstances to ensure the commitment of our students and the allocation of resources for your scheduled training.

Cancellation Notice

  • To cancel your enrollment in a class, you must inform us at least 4 weeks prior to the scheduled start date. While the deposit remains non-refundable, notifying us within this timeframe allows us to omit the remaining balance of your course fees.

Full Payment and Rescheduling

  • Full payment of the course fees is required to be cleared 3 weeks prior to the class start. This deadline is also the cut-off for any rescheduling needs. Ensuring full payment by this date confirms your commitment and allows us to prepare for your participation effectively.

Transferring a Class

  • If you cannot attend a class, our first suggestion is to transfer your seat to another fellow Nano Mastery student. This allows another individual the opportunity to benefit from the training while ensuring that your investment does not go to waste. Please notify us as soon as possible to facilitate this transfer.

Unforeseen Circumstances

  • Life can present unforeseen circumstances, including health and family emergencies. We strive to be understanding and accommodating. If you face an unexpected situation, please contact us as soon as possible. We will work with you to explore fair options, such as rescheduling to a later date or other possible solutions.

CANCELLED OR RELOCATED CLASSES

In rare instances, we may have to cancel a class or change the venue. We will inform all students immediately and provide options to minimize disruption.

REFUND POLICY

Our strict no return or refund policy remains to maintain the integrity and quality of our courses. Once a purchase is made, you are not eligible for a refund or return for any reason. Any chargebacks will be contested as per the law.

COUPON CODES/VOUCHERS

Active coupon codes/vouchers must be applied at the time of purchase. No post-purchase refunds will be issued.

PRIVACY POLICY

We remain dedicated to protecting your personal information as per our detailed privacy practices.

COVID-19 STUDENT POLICIES

We continue to prioritize safety with strict guidelines on testing, sanitation, and personal protective equipment. All students must comply with these protocols.

For any concerns or further information, please contact us at info@hoitattoo.com. Your understanding and cooperation are greatly appreciated as we strive to provide a valuable and safe learning environment for all.

COVID-19 STUDENT POLICIES

These guidelines apply to ALL training courses held by Hoi Tattoo, both individually and in collaboration with other permanent make up studios and/or corporations. Students must abide by the protocols outlined below. Students who refuse to follow protocols will NOT be permitted to participate in training. These guidelines are for the safety of all students and staff.

STUDENTS ARE STRONGLY RECOMMENDED TO UNDERGO COVID-19 TESTING PRIOR TO THE COURSE START DATE.

STUDENT ARRIVAL DUTIES

  • Any individual entering the studio/academy space must arrive with a face mask on and the face mask is not to be removed until the individual is outside the studio/academy space

  • Outdoor shoes are to be removed immediately and indoor shoes worn within indoor areas. In the event an individual does not have indoor shoes available boot covers must be worn over socks/feet

  • Hands must be sanitized and washed for a minimum of 20 seconds after each entry/exit

  • Alcohol wipes will be used to sanitize front and back of phones after each entry/exit

  • Personal belongings are to be kept to a minimum. Larger bags will be wiped down and stored - if storage space is unavailable bags must remain in vehicle

DRINKS & BEVERAGES

Staying hydrated is very important! To ensure no contamination occurs we will be following the below guidelines for all drinks/beverages:

  • Outdoor beverages without a closable or twistable lid are no longer permitted

  • All drinks must remain in the designated drink area away from studio equipment

  • Students will be provided with individual water bottles throughout course

PHYSICAL TOUCH

Physical touch is a portion of our training that cannot be replaced. All students must consent to a level of physical touch in order for trainers to successfully deliver training and technique recommendations. This includes repositioning hands to achieve proper form and touching the skin to feel the vibration for depth and consistency.

  • Students and staff must wash hands after any skin-to-skin contact - if unsure, wash your hands!

  • Students will be provided with PPE (face mask, face shield, gloves) that must be worn throughout training

  • Gloves must be changed after each interaction

  • For students uncomfortable with any protocols we recommend refraining from registering in any group or in-person training during this time

WASHROOM BREAKS

Participants are expected to sanitize washroom after each use:

  • Light switches

  • Faucets and sink basin

  • Toilet seat and handle

  • Toilet paper and paper towel dispensers

  • Door handles

Medical grade disinfectant wipes will be provided.